Terms of service

These terms cover your use of ansr.ai and of Chat, our AI assistant at chat.ansr.ai. By using either site you agree to them. If you do not agree, please do not use the service. If you subscribe to Chat, these terms and our refunds and cancellation policy together form the contract between us.

1. Who we are

ansr.ai and Chat are operated by Answers Instantly Limited, a company registered in England and Wales (company number 17247213) with its registered office at 2 Leman Street, London, E1W 9US. In these terms we call ourselves "ansr", "we" or "us". You can reach us at support@ansr.ai.

2. The service

Chat is an AI assistant. You can chat with it, attach files, and generate images. It is powered by Claude, a large language model from Anthropic, accessed through our infrastructure. Chat is our own product. It is not ChatGPT, it is not Claude itself, and it is not an official Anthropic or OpenAI product.

AI responses are generated automatically and can be wrong, incomplete or out of date. Chat does not provide medical, legal, financial or other professional advice, and you should not rely on it as if it did. Check anything important before acting on it.

3. Eligibility and your account

You must be at least 18 to subscribe. You sign in with your email address using a sign-in link, so you are responsible for keeping access to that email address secure. Anyone who can read your email can access your account. Accounts are personal and must not be shared. Tell us promptly at support@ansr.ai if you think someone else has used your account.

4. Trial, price and billing

Chat is a paid subscription. You choose one of three plans when you subscribe:

• Monthly with a 7-day trial: you pay £1 today for 7 days of full access. From day 7 the subscription is £29.99 a month, charged monthly on the same day until you cancel. We email you before the trial ends so the first monthly charge is never a surprise.
• Quarterly: £50.00 every 3 months (equivalent to £16.67 a month), charged in full when you subscribe and then every 3 months until you cancel.
• 6 months: £89.94 every 6 months (equivalent to £14.99 a month), charged in full when you subscribe and then every 6 months until you cancel.

Payments are processed by Stripe. We do not see or store your card number. Prices include VAT where it applies, and the exact price and currency are always shown before you subscribe.

If we change the price, we will give you at least 30 days' notice by email before the new price takes effect, and you can cancel before it does. If a renewal payment fails, we will email you and retry the card. While payment is outstanding you can read your history but cannot send new messages. If payment cannot be collected, the subscription ends.

5. Cancellation

You can cancel anytime from your account in Chat (account menu, then "Manage subscription"). You do not need to contact us. Cancellation takes effect at the end of the current billing period and you keep access until then. Cancel during the trial and you pay nothing beyond the £1. Our refunds and cancellation policy has the details.

6. Your cooling-off right

If you are a consumer in the UK, the Consumer Contracts Regulations 2013 give you the right to cancel within 14 days of subscribing. Nothing in these terms removes or reduces that right.

When you subscribe, you ask us to start supplying Chat to you immediately rather than after the 14 days have passed. You do not have to use the service during the cooling-off period, but if you choose to, you accept that what has already been supplied cannot be returned. Cancelling within the 14 days still works as it should: the subscription ends and no further charges are made. What we cannot do is refund a charge for service you have chosen to use after paying it. If you cancel within the 14 days and have not used the service since the charge in question, we will refund that charge in full.

To exercise the right, cancel in the app or email support@ansr.ai.

7. Acceptable use

You agree not to use Chat to:

• break the law or help anyone else break it
• generate content that is abusive, deceptive or harmful
• infringe other people's rights, including copyright
• create or share material that sexualises or exploits children, or that promotes violence or self-harm
• probe, overload or interfere with the service, or evade usage limits
• resell access or build a competing automated service on top of it

Use of the underlying model is also subject to Anthropic's usage policies. We may suspend or close accounts that breach this section.

8. Your content and AI output

You own what you write and upload. You give us permission to store and process it so the service works, as described in our privacy policy. We do not use your conversations to train AI models. As far as we are able to, we assign to you any rights we hold in the responses and images generated for you. You are responsible for how you use them, including checking that they do not infringe anyone else's rights before you publish them.

AI systems can produce similar output for different people. We cannot guarantee that output generated for you is unique to you.

9. Our intellectual property

The service itself (the software, design, ansr name and logo) belongs to us or our licensors. Your subscription gives you a personal, non-transferable right to use Chat while it lasts. It does not give you any rights in the service itself.

10. Service limits and changes

Fair-use limits apply to messages, attachments and image generation. Current limits are shown in the product. We may change features or limits to keep the service reliable, lawful and viable. If we make a change that materially reduces what you pay for, we will tell you in advance and you can cancel before it takes effect.

11. Availability

We aim to keep Chat available at all times but do not guarantee uninterrupted service. We may occasionally suspend the service for maintenance or to fix problems, and we depend on third-party providers (including Anthropic and Stripe) whose outages can affect us. Where downtime is significant we will say so on the site or by email.

12. Our liability to you

Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be excluded or limited under the law of England and Wales. Nothing in these terms affects your statutory rights as a consumer, including your rights under the Consumer Rights Act 2015 to a service performed with reasonable care and skill.

Subject to that, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or failing to use reasonable care and skill. We are not responsible for losses that were not foreseeable, for losses caused by relying on AI output contrary to section 2, or for business losses where you have used a consumer subscription for business purposes. Our total liability to you is limited to the amount you paid us in the 12 months before the event giving rise to the claim.

13. Business users

You may use Chat for your work or business. If you subscribe in the course of a business, the consumer protections described in sections 6 and 12 do not apply to you, our liability to you is limited as set out in section 12, and we exclude liability for loss of profits, revenue, data or goodwill and for indirect or consequential loss. You are responsible for making sure your use of Chat complies with your own obligations, including confidentiality and data protection duties to your clients.

14. Suspension and ending the agreement

We may suspend or close your account if you seriously or repeatedly breach these terms, if we are required to by law, or if we withdraw the service. If we withdraw the service or close your account without you being at fault, we will refund the unused part of any period you have paid for.

15. Changes to these terms

We may update these terms from time to time, for example to reflect changes in the law or the service. If a change is significant, we will email you or show a notice in the product before it takes effect, and you can cancel if you do not accept it. Continuing to use Chat after that means you accept the updated terms.

16. General

If a court finds part of these terms unenforceable, the rest still applies. If we do not enforce a right straight away, we can still enforce it later. We may transfer this contract to another organisation that takes over the service; we will tell you if that happens and it will not reduce your rights. Nobody other than you and us has rights under these terms.

17. Governing law and disputes

These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction. If you live in Scotland or Northern Ireland, you can also rely on your local consumer law and bring proceedings in your local courts. If something goes wrong, please contact us first; most problems can be sorted out quickly by email.

18. Contact

Questions about these terms: email support@ansr.ai, or write to Answers Instantly Limited, 2 Leman Street, London, E1W 9US.